Planet TLLTS

More like goodbye…

Friday night I go to Best Buy to check out their 17″ Gateway laptop. I bring my trusty Mint Live cd so I can check things out real quick like before I buy the thing.

When I get into the store, I am, greeted by one of the blueshirts who asks if he can help. I explain I am there for a laptop, I brought my Live cd there to do a hardware compatability check before I buy it. He says just don’t install anything on the demo machines and I say no problem, it should only take me a coupe mins to check things out.

A few minutes later (still booting the live cd) the “supervisor” whiteshirt guy comes storming over to me saying “you can’t do that!”. Do what? Install “stuff” on computers… (Mind you I already have permission) I am not installing anything, just checking hardware compat for Linux – I need to buy a laptop. Supervisor says “Linux will run fine on it”. I look at the screen and I X is trying to start so I say it’s almost done. Supervisor steps in between me and laptop, rips out cd, pushes it at me and says “you can’t do this and if you don’t like it I can get someone to escort you out of the store”.

Needless to say I didn’t buy a laptop from Best Buy that night – or any other. What I *DID* do, when I got back home was to send nastymails to everyone at Best Buy I could find an email address for. I simply cannot deal with mean and nasty customer service people anymore and I do not have a problem writing emails to complain about it. Honestly, if this guy would have pulled his attitude with my wife while I was watching, someone would have had to bail me out of jail. You all know the type – I have even had the misfortune to have to work with the Joe Powertrip people like this before. Further, I did a little research on the Laptop I was unable to complete looking at in the store and found that there are some Linux issues with the i3 procs and perhaps even the Atheros wlan and Intel HD video too. This means that the “supervisor” guy was not only a butthead but was giving bad technical advice too. As a technical guy myself, that is not cool. If you don’t know the answer and do not understand the technology, at least be man enough to cop to it and go find the correct answer.

It’s unfortunate that this all went down like it did because I have a best buy store credit card and have previously been quite happy with my purchase experience there. It is, however, difficult to want to go shopping at a store that the manager threatened to throw you out of though.

Update: I was called on monday evening by the store manager who apologized profusely. He asked if I felt my experience had negatively impacted my decision to shop there in the future. No kidding, he really asked that.. DUH. Anyhow, I told the store manager there that I thought this guy should be, at least, retrained, that he was intentionally mean and that the technical people there should indeed be technical people. He asked if there was anything he could do to make my experience better. There isn’t, just make sure this crap doesn’t happen again. This morning I started getting emails from Best Buy Corporate. Who says the pen is not mightier than the sword?

I will probably not shop there, at least for a while, but maybe this whole debacle can turn out to be a win for Linux users who want to check hardware compatibility? Maybe…

Amazon

Quite a while back, in September in fact, I ordered a big honkin battery for my Acer Aspire One. I bought the 9 cell version through Amazon from a place called NewMP3Technology. The battery came, I charged it right up and used it on the upcoming Ohio Linux Fest. My only note on it was that Allan bought a similar battery, obviously from a different place and seemed to get a bit more battery time out of it, but all in all, I was happy with it.

Fast forward to Christmas time. I took the family to my parents house for Christmas this year and brought a couple laptops with me for some recreational surfing while there. They live in upstate NY where there is little else to do While using my AAO there, I let the new battery completely drain. When I plugged it back in, it would not charge. I googled around for similar problems and found that there was a bios update that fixed some of these, so I updated the bios and, you guessed it, that didn’t work either. After I got back home, I checked the original battery which charged fine.

I checked my paperwork for the new battery and found that the original listing on Amazon had a 1 year warranty on the battery. Elated, I wrote the seller through Amazon’s contact form and asked them how I would go about getting a replacement. Well, long story short, I wrote them 5 times over 3 weeks or so and never received a response other than a form email stating that the exchange time limit on the purchase had expired (30 days). Now Amazon has an A-Z guarantee that is 30 days as well, but I had passed that too. I looked the seller up in the Better Business Bureau’s website and it said they were probably out of business. Frustrated, I sent off an email to Amazon anyhow, explaining the saga and telling them that these guys were still listed as active sellers on Amazon’s site. I figured I had done my good deed for the general populace and that Amazon would remove the seller and at least nobody else would get bit. To my complete surprise, Amazon, *extended* their A-Z guarantee for me and completely refunded my money (including the shipping!) I, of course, ordered another replacement battery from a different seller through Amazon.

It’s just so uncommon these days to find a person or a business with some integrity that I just had to pass the story along. And especially so with the anonymity that the web provides. Many thanks and kudos go to Amazon. I know I’ll keep buying from them. If you are going to buy things online, you can’t find a better place to do so.

Oh, and stay away from NewMP3Technology.

Updates, updates everywhere. I pushed a bunch of updates to FreeLinuxBox.org, my Blog, LinuxPlanet Casts and Blogs, LinuxForChristians, TLLTS Planet and the Lincware forums. Everything looks ok right now, but please let me know if you see anything strange happening (or not happening as the case may be). Thanks and you may now return to your previously scheduled rss feed.

Even though it’s a day late, I thought I would share that my train caught on fire on the way into work on the 4th. Nobody was hurt (that I know of) but plenty of people were ticked off and it sure was stinky! For those that don’t already know, it just so happens that SEPTA is on strike, making the Regional Rail trains (the ones I ride) completely packed to overflowing and, of course, it’s tough to get to your destination when your train is out of commission and there are no buses running because of the strike. SEPTA seems to make money hand over fist while providing the poorest service you can imagine. It really gets under your skin after a while.

Anyway, the pics are here: Train Fire